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CSIRT: Incident Response Services

Your frontline defense for managing and mitigating cyber incidents.

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Specialist team for cybersecurity emergencies

In the event of a security incident, our team of experts is ready for you - we respond quickly, limit the damage and restore your systems.

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Your insurance policy for access to experts and specialist knowledge in the event of a cyber security emergency
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Our expert team is available 24/7 to support contracted customers with critical incidents
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Coordinated response to security incidents with a focus on containment, remediation and rapid restoration of operations
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Guaranteed response times (SLA)

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Forensic analysis

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Knowledge

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360° cybersecurity for your company

Our competencies - for your safety

Our CSIRT service is based on the NIST Cybersecurity Framework, focusing on Identify, Detect and Response . This ensures fast incident handling, minimal disruption, and compliance with NIS2 requirements.

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Identify

We identify and analyze all threats and vulnerabilities in your digital infrastructure and assess their potential impact on your business.

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    Tabletop Exercise

    With our tabletop exercises, we simulate a cyber security incident to test and evaluate your company's ability to respond. "Tabletop" refers to an exercise without the use of IT components, i.e. based solely on documented information such as emergency plans, checklists, communication channels and response processes under realistic conditions. The exercises are geared towards various scenarios - from ransomware attacks to data breaches - and provide valuable insights for improving your incident response capabilities.

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    Threat Intelligence

    Every day, we review thousands of threat data feeds to identify vulnerabilities in your network. In addition, we monitor specific websites around the clock to gather information about potential threats. This is analyzed and prioritized by our experts to proactively defend against potential attacks.

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    Monitoring your publicly accessible data to assess potential threats
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    IDS linked to 24/7 monitoring of specific sources
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    Detection and monitoring of known attackers
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    Daily adjustment of rules and signatures based on the information collected
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    Detect

    We monitor your IT environment around the clock and detect security incidents in real time before they can lead to serious business damage.

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      Threat Hunting

      Detect attackers before they strike: Modern cyber attacks are increasingly sophisticated and can spread unnoticed through your systems. With threat hunting, we go beyond traditional security measures and actively search for hidden threats that conventional security solutions may not detect.

      Our experts analyze suspicious activity in your network, identify anomalies and uncover vulnerabilities before any damage is done. By taking this proactive approach, we minimize the time attackers spend on your system and prevent potential business risks before they escalate. This keeps you one step ahead of the threat.

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      Response

      Our specialized Incident Response Team responds immediately to security incidents to limit damage, eliminate attackers and minimize business disruption.

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        How we proceed

        In the event of a security incident, our team acts systematically and efficiently. First, a quick analysis is carried out to isolate the problem. We then initiate immediate containment measures to prevent further spread. At the same time, we identify the cause and develop a solution tailored to your specific case. Your systems are restored to the highest security standards. You will then receive a detailed report with recommendations for preventing future incidents.

        What is the added value of CSIRT and DFIR?

        Our DFIR service (Digital Forensics and Incident Response) goes far beyond traditional incident response. As a specialized discipline, it combines in-depth forensic analysis with tactical incident management. We supplement your existing security structures with highly specialized expertise - available at any time, flexibly scalable and, if necessary, physically on site within a very short time. This round-the-clock operational readiness forms the foundation for real cyber security resilience in your company.

        Strategic crisis support from our CSIRT team

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        Emergency response and business continuity
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        Strategic prioritization in the crisis
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        Communication management
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        Legal compliance and liability minimization
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        Negotiation strategies for blackmail attacks
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        Company-wide crisis management
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        Technical recovery and business recovery
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        On-site support

        Executive Statement

        "In today’s evolving threat landscape, cyber incidents are inevitable. Swiss Post Cybersecurity's CSIRT ensures you are not facing them alone—delivering swift, expert response and guidance when it matters most. We empower organizations of all sizes with enterprise-grade incident response capabilities, so they can stay focused on their mission while we handle the crisis."

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        Greg Divorne
        Head of CSIRT

        Further services for your protection

        Our cyber security specialists have extensive experience that goes far beyond pure incident response. From prevention and continuous monitoring to emergency preparedness and crisis management, we provide holistic protection for your digital company assets.

        • Forensic analysis

        • Proactive incident preparation

        • Holistic cyber crisis management

        Forensic analysis

        We use digital forensic technologies to secure and seamlessly analyze digital evidence. By using specialized hardware, we ensure that the original evidence remains unchanged and can be used for forensic purposes. This methodical precision enables us to reconstruct complex attack patterns and identify advanced threat actors.

        Proactive incident preparation

        The most effective incident response begins long before the actual security incident. With our preventive incident assessment, we systematically identify potential bottlenecks and obstacles that could cost valuable time in an emergency.

        The result is a customized incident response playbook that is tailored to your company's specific requirements. Our security experts work with you to implement optimized emergency processes that guarantee a coordinated and efficient procedure in the event of an emergency.

        Holistic cyber crisis management

        Our crisis management team acts as a central interface between the operational CSIRT and your management level. In this way, we create a consistent basis for decision-making and avoid loss of information.

        We take over the complete orchestration of crisis management:

        Trusted CSIRT Networks

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        FIRST

        We are part of the global community of trusted CSIRTs coordinated by FIRST, fostering collaboration and rapid response to security incidents.

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        Trust Introducer

        Recognized within the TI network, our CSIRT meets established standards for trust and operational readiness in the European CSIRT community.

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        Is your company inadequately protected against cyber threats?

        We are at your disposal to answer your questions and support you with your concerns regarding Incident Response.

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        Immediate reaction

        Do you need immediate reaction in front of a Cyber attack? Just call us.
        +41 21 519 05 01

        Our support team is available Monday to Friday, 8:00 AM to 6:00 PM. Customers with an active SLA benefit from 24/7 access. 

        Please note: We exclusively support companies and organizations — private individuals are kindly asked to contact their service provider or the local authorities.